Client Relations Services for Independent Lessors
As an independent lessor, securing finance and lease agreements quickly and efficiently is your top priority. But building and managing a full-scale customer service infrastructure can drain valuable resources. Instead, lean on JDR Solutions to deliver the specialized client relations support your business needs.
Our experienced team provides customer service that rivals—and often exceeds—what large financing and leasing entities can offer. With decades of industry expertise, we handle the complex issues in your customers’ portfolios, ensuring every interaction reflects positively on your business.
By partnering with JDR Solutions, you give your customers a seamless experience while strengthening loyalty and satisfaction. Since 2001, independent lessors around the world have trusted us to transform client relations into a true growth driver.
Comprehensive Client Relations Support
For independent lessors, clear communication isn’t just essential for securing new finance and lease agreements—it’s also critical for building long-term customer satisfaction.
At JDR Solutions, our client relations specialists provide the end-to-end support your customers expect. From collections management to customer service, we act as an extension of your team, ensuring every client interaction reflects your company’s professionalism and commitment to growth.
Collections
Collections require a careful, professional approach to reach a fair outcome for both parties. At JDR Solutions, our team combines attention to detail with streamlined processes to resolve issues quickly and efficiently. Whether it’s an administrative error, billing issue, or payment delay, we manage calls, emails, and delinquency letters with professionalism and care. While we don’t perform asset repossession, our proven strategies help minimize delinquencies and strengthen client relationships.
Customer Service
Strong customer support is essential for satisfaction and retention. JDR Solutions takes on your day-to-day client interactions so your team can stay focused on growth. Our experienced specialists handle routine inquiries, payment and invoicing questions, and non-financial portfolio updates with professionalism and care. We can even manage dedicated inboxes and calls on your behalf, ensuring every customer receives timely, friendly, and accurate support.
Why Leading Lessors Trust JDR
When it comes to customer relations, JDR Solutions stands out as the most experienced team in the equipment finance and leasing industry. Decades of expertise have given us unmatched insight that we bring to every aspect of our back-office solutions.
Our focus is on driving the continued growth and success of your business. That’s why we combine proven industry strategies with cutting-edge digital infrastructure to deliver faster, more efficient results than any other provider.
Our dedication shows in the strength of our collections and customer service operations — where your customers experience the professionalism and care that set you apart.
Don’t just take our word for it. We’re evaluated by an advisory council made up of our most prominent Equipment Leasing and Finance Association (ELFA) clients. And year after year, they’ve named us their #1 partner for trustworthy back-office and digital solutions.